Studio 52 Audio

On-hold messages are the most useful methods to give any new updates to your current and potential customers. On-hold messaging can assist you in getting essential information to callers, improve your trademark, and engage callers while they wait. We’d never have to put a consumer on hold in a perfect world. We know a client’s time is important, and the last thing we want to do is increase the probability of annoying a potential consumer. But the truth is that we can’t forever take each call or resolve every issue instantly. Consider an  on hold message  as information about your corporation and a reliable way to hold your callers on the line. The value of a good on-hold message: Before we get into how to implement personalized on-hold messaging in your company, let’s look at the benefits of doing so. You may already know that leaving notes for consumers on hold is important, but do you realize how critical it is? The phone is still valued and used by customers.  Customer...

  Need a Voice Over? Here is Why You Should Hire a Professional 15 February , 2023 by Rashida Saeed Do you know why professional voice-over artists are a better option for your next video or audio projects than a voice actor? The  benefits of hiring professional voice-over artists  are many.  P rofessional artists know how to work with clients, which is necessary when you need a certain type of content for your brand’s product or service. The key is finding one that has the right experience and skill set for your project.  Read on to know why you should hire a professional voice over artist to make the final product meet your expectations. What is a Professional Voice-Over Artist?  A professional voice-over artist is a person who creates, records, or performs the voices of characters in film, television, radio, animation, video games, and other media. Voice-over artists are not actors because they do not appear on the screen. Instead, they provide vocal cha...

In spite of the tremendous appeal,  video production  isn’t the only medium obtaining significant attention this year; major brand names are also finding creative methods to work audio right into their marketing mix. Like video,  audio production  isn’t really by any means brand-new. Podcasts, for instance, have been around for a long time. Here we throw light on 3 major aspects of audio marketing, which big brands can incorporate into their general marketing technique. Interactive Voice Response (IVR) Recording IVR enables online agents to have ample time to take care of intricate interactions. By utilising  IVR , your company will undoubtedly be able to improve customer service experience while likewise lowering the on hold times. This will enhance the credibility and also trustworthiness of your business. IVR systems are further useful in handling high volumes of phone calls, at immense reduced rates. Using IVR allows callers’ inquiries to be dealt without an...

An on-hold message is a speaking recording that lets the caller know that she is still connected. A business may mix multiple messages or repeat the same set during a call, depending on its phone system message settings. Call center business pivots on the agent’s ability to handle calls and provide outstanding customer service. There is a significant investment of time, money, and attention in training a call center workforce. However, another aspect of a call center’s experience falls by the wayside: the music or messages they hear while on hold. Call centers should strive to provide the same level of customer service during wait times as they do when a customer is speaking to a representative. Let us highlight some of the important considerations of communication during wait times through on-hold messages at the call center. Proper utilization of wait times On-hold messages help keep callers waiting in line. From the caller’s perspective, time kept on hold is usually perceived as was...

  A few decades ago businesses and consumers had a very different relationship than they have now. While customers still care about the price and quality of products, customer service is the new deciding factor when it comes to choosing products or services from competing brands. And, telephone on-hold message (THM) forms an integral part of the customer calling experience. It is through this channel that customers are going to interact with your business after the initial purchase. Crafting an on-hold message strategy might not seem as trendy or flashy as digital marketing, but providing an exceptional customer-calling experience still matters. Failing to deliver a positive customer-calling experience is like building the bridge and leaving it unfinished midway.  Let’s see how on-hold messages play a critical role in providing a positive customer-calling experience. No matter how much you try to avoid, putting callers on hold is a part of any business. This is because it is h...